Please visit the eShop home page first.
Then add items to cart, enter your contact details, choose the mode of payment, choose whether to place order / bid, confirm / log the order, and make the payment online or offline (for orders and accepted bids).
Your order gets executed after we receive the payment.
Now, let us explain these steps in detail.
Add items to cart:
On the eShop home page, please click on the appropriate item category link on the left margin to view the list of products / services under that category. You would see two items on the first page. To see other items in the category, please click on the appropriate Quick Link given above the product picture.
After locating the desired item, click on the picture / item title / 'View Item Details / Add To Cart' button to see the details. On the details page, click on the 'Add To Cart' button to pick the product / service. To add more items, repeat the previous steps.
After adding all the required items to cart, please click on the 'View Cart / Check Out' button.
Note: Please check the items and quantities in the cart and make necessary changes before proceeding to next step. If you want to remove any item from the cart, please enter its quantity as 0 (zero) and click on the 'Update' button.
Confirm your order / bid:
Please click on the 'Proceed To Checkout' link (button) to enter the customer details page.
Kindly enter your name, contact details and the preferred mode of payment. If you are placing order / bid on behalf of your organization, please indicate that and enter your name and jobtitle alongwith the name and contact details of your organization. Also, you may type a message / delivery instruction (if any). If you want to place a bid, please select the bid option and choose the discount(%) you are looking for. Then click on the 'Proceed' link (button) to confirm the order / bid.
Please check the entries on the Order / Bid Confirmation page and click on the 'Confirm and Proceed' link (button).
Now, your order / bid gets logged in our system, and an auto-generated order / bid confirmation email goes to your primary email ID.
If you have placed a bid, please wait for an email from our sales team (within 24 hours) to know whether your bid is accepted. You can proceed to make payment if and only if the bid is accepted.
Online payments from Domestic customers shall be processed through ccAvenue.com (India's most trusted e-Payment processor). You can make instant payments with credit card / debit card (VISA / AmericanExpress / DinersClub Card / JCB Card) or ITZ Cash card or internet banking accounts (covering most of the Indian banks) supported by ccAvenue.com.
Online payments from International customers shall be processed through PayPal.com (PayPal Inc., the world's largest e-Payment processor, is an eBay company). You can make instant payments with credit card / debit card (VISA / MasterCard / American Express / Discover) or PayPal account or internet banking accounts supported by PayPal.
If you place an order and opt to pay online, you shall be directed (within seconds) to the secure server (https://) of either ccAvenue.com or PayPal.com for instant payment processing.
If you place a bid, our sales team shall review and decide whether to accept it. If your bid is accepted, we shall send an eInvoice through PayPal.com / ccAvenue.com to your primary email ID. You need to open the email and click on the payment link to visit PayPal.com / ccAvenue.com website and complete the online payment process.
Please select Electronic Fund Transfer (EFT) if you wish to make bank-to-bank fund transfer. Our bank account can accept payments in Indian Rupees (INR) or US Dollars (USD).
If you place an order (or if your bid is accepted), please wait for an email from our sales team explaining the EFT process (with details of our bank account). Kindly follow the instructions and make the EFT payment.
Note: EFT is very convenient and cost-effective for Domestic customers (individuals and corporate bodies). However, cross-border EFT (from International customers) is NOT cost-effective while sending very small amounts.
If you choose to pay offline by bank demand draft (also known as cashier's check) or 'At Par' cheque, a Proforma Invoice shall be displayed on the screen. (In case of bids, there shall be no proforma invoice display. Please wait for an email response from our sales team.)
Please save the Proforma Invoice as an HTML file (or take a print-out) first. Kindly follow the instructions given in the Proforma Invoice and send us your Bank Draft / Check by speed post or courier.
Product / Service Delivery:
Kindly note that product / service delivery takes place only after receiving the full payment.
If you place order for the download version of our products, we shall provide the download links and instructions by email within just SIX HOURS of receiving your payment. In case of CD versions, we shall send the CDs within two (2) business days by speedpost (within India) or registered airmail (outside India).
If you have ordered for eServices, the concerned consultant shall contact you within two days of receiving the payment and start the service.