Process Management

• Follows process approach envisioned in ISO9001 standard.
• You can define the processes & performance parameters.
• Can also set performance targets, and log the actual data.

Training & HR

• You can define the minimum qualifications, authorities, and responsibilities of various designations and people.
• Also maintain the master database of Personnel.
• Online submission of training request and approval, program scheduling, participant notification, attendance marking, and feedback logging activities are supported.
• Also features an Employee Performance Appraisal system.

Document Control

• You can maintain a master database of documents & records.
• The software helps in controlled distribution of various documents such as quality manuals, external documents, etc.
• Different people can be designated as document controllers of different classes of documents. The Mgt. Representative of ISO9001 system can control the QMS documents whereas the Sales Manager can control the sales literature, and so on.
• Online change request handling (request submission for document change, approvals, document release) supported.

Supplier Control

• Maintain a database of suppliers and service providers.
• Keep the supplier enlistment/re-approval/rating data.

Statutory Compliance Management

• You can define the statutory & regulatory requirements and log the compliance data. This is an ISO9001 requirement.

Complaint Management

• Customer Complaints, Employee Grievances, Supplier Grievances, and, Other Issues between departments can be lodged online. Redressal status can also be monitored.

Audit Management

• You can maintain a list of auditors and their qualifications, define the internal and external audits, prepare audit schedules and program details, and log the audit findings and action plans.
• Record keeping and action follow-up of QMS / EMS Internal Audits, Supplier Audits, Customer Audits, and Audits by Certifying Agencies can be effectively managed through this module.

Corrective / Preventive Actions

• Users can submit action plans against audit findings / complaints / reviews and follow-up the execution status.
• Re-assignment of action plan responsibility is also allowed.

Management Reviews

• You can define management reviews at various levels and set the agenda, schedule a review and invite the participants to post their comments / opinions online prior to a review, conduct the review at scheduled time, and keep the minutes.

My Messages

• This unique feature puts your system on auto mode. As one activity in the workflow gets over, the software automatically sends a pending job alert to persons responsible for the next activity. For instance, when an audit observation is logged, the system sends out a message to the concerned auditee, asking him to submit the corrective / preventive action plans against the audit finding. These timely alerts would eventually make the management system more effective and efficient.

Other Features

• User-friendly data entry screens with in-built error checking.
• Password protected login ensures greater data security.
• Generates over 90 reports to view, print or save as pdf files.
• Very easy to install, without help from any software expert.
• User manual (in pdf format).
• User training (optional) in Kerala (India).

Edition-wise Comparison

Our management system software comes in two editions (LITE / STANDARD) to suit varying needs.